ClickMeter focuses on providing the best quality service with great support. We believe that our customers should be served in its best and hence we provide quick and quality support.
Dedicated support center
ClickMeter has a dedicated support center through which you can read answers to frequently asked questions, access tutorials and other training resources and eventually submit tickets on different problems, questions, ideas related to your ClickMeter account. Our highly trained engineering team will respond to your tickets as soon as possible. Normally your ticket will be answered in less than 24 hours.
Fast email responses
You can also send support requests to our ClickMeter mails such as firstname.lastname@example.org
Our highly trained friendly staff will get back to you in less than 24 working hours.
24/7 monitoring team
We have robust 24/7 monitoring in place, with multiple tiers of pager duty at all times. Glitches are extraordinarily rare, but should they happen, we expect to know about it and start fixing it before you know that anything happened. (And as soon as we do identify the issue, we'll let you know.)
Support through Twitter, Facebook
We also provide support through our Twitter and Facebook page. You can leave your questions in any of these places and we will open a ticket for you in the support center and further questions will be answered through the support center. You will get a notification on your mail once your question has been answered.
We currently do not have a phone support (except for X-Large and dedicated plans). We know the decision to omit phone support may seem unusual, but after experimenting with different approaches, we've found that starting with email enables us to provide the fastest and more precise response. And if it makes sense to jump on the phone or Skype once we hear from you, we're happy to do so.